Shipping Hardwood Floors...So what to expect next?
Your hardwood flooring is shipping LTL or Less Than Truckload. The day after they pick UP your flooring, you will receive an email with the PRO number, think of it as a tracking number. Included in this email you will have the local terminal in your area with a phone number. Feel free to call them to coordinate or schedule your shipment. Hint: they will not be able to help you until you have a PRO number.
The email will look something like this.
Destination service center
DRACUT MA 01826
Pro #: 208979831
Estimated delivery: Future
Top 3 Things To Do
Call the destination service center with your pro number to schedule your delivery time. Typically a 2-3 hour window.
Be ready for the shipment. Flooring is packaged in boxes and you are required to unload the truck. If you have paid for lift gate service (additional $100-$150) then the driver will unload the hardwood flooring to the street. The drive is not responsible to move boxes past that point. Each box weights between 50-60 pounds. If you ask the drive to help addition fees will be added by the freight company. Do not hold up the driver, unload the truck, let the truck go, then move your hardwoods into the house or jobsite.
The Bill Of Lading (BOL) is our contract with the freight company. Be sure to note the number of boxes on the shipment and if any, damage to boxes. DO NOT reject the shipment due to damage. Accept the shipment, make notes on the BOL and call us, we will handle it from there.